How long does account verification take?
Once we receive all the requested documents in full...
How can I reopen my account?
If you wish to reopen your account, please contact...
What documents are required for account verification?
We may request the following documents...
Can I have more than one registered account?
Players can have only...
How can I deactivate my account?
To deactivate your account, you can...
How can I update my personal information?
Please contact Customer Support with...
I'm unable to log in to my account. What is the issue?
Double-check that the username/email address and...
Why am I not able to open an account?
You might not be able to open an account if...
How can I join website?
To join our website, you would need to...
I forgot my user name/registered email address. What should I do?
You need to contact us via...
I forgot my password, how can I recover it?
Please click on the forgot password button...
Why is account verification needed?
Account verification ensures the security and integrity...
Are there any restrictions/limitations that can be applied on my account until verification is completed?
Yes. Deposits and/or withdrawals may be blocked until...
What if I don’t have the required documents?
Please contact our Customer Support team...
I’m having trouble uploading my documents. What should I do?
Contact our Customer Support team and provide...
Do I need to contact support after uploading documents?
No. Once your documents are uploaded successfully...
Why were my documents rejected?
Documents may be rejected for the following reasons...